Terms of Service

1. Scope

These terms govern this website and any inquiry made through it. By using the site or submitting an inquiry, you accept them.

Use of the service itself is governed by the separate written agreement signed after review is complete. Two provisions here apply in addition to that agreement and bind you whenever the service is used: the acceptable use rules in section 6, and the credential rule in section 4. On any other point concerning the service, where that agreement and these terms differ, the agreement prevails.

We may revise these terms. The date above records when they last changed, and the version published here is the one that applies.

2. Eligibility

Zero-Natural is offered under enterprise engagements as a rule. There is no self-service signup and no consumer offering, and accounts cannot be opened from this website.

An inquiry may be submitted by anyone, and falling outside the usual case does not bar one. An individual may apply: an established researcher or specialist, or a sole trader operating at a comparable scale, is sometimes accepted. Every inquiry is assessed in the same review.

Engagements are not currently offered to parties established in the European Union, and an inquiry from one is not taken forward.

Access is granted only after a two-stage review. The criteria applied in that review are not disclosed, and we do not explain the outcome of a review.

Submitting an inquiry creates no entitlement — not to a response, not to a review of any particular kind, and not to service. We reply only where we determine a response is warranted.

3. Inquiry submissions

Information you submit must be accurate and complete. Where an inquiry is made for an organisation, it must be submitted by someone authorised to make it on that organisation's behalf. Inaccurate or misleading information is grounds for setting an inquiry aside at any stage, and remains actionable after an engagement has begun.

Do not submit confidential material, credentials, or personal data about third parties beyond what the form asks for. We may decline any inquiry, at our discretion and without explanation.

4. Delivery methods

Where an agreement is in place, the service is made available through three methods:

• Web workspace. A browser-based workspace for named users under a contract.
• Desktop application. Supported on Windows and Linux, with partial support on Android. Not available for macOS, iOS or ChromeOS.
• API. Direct integration into your own systems and pipelines.

Which methods and which models are available to you is set by your agreement. Credentials are issued to named users and are not to be shared beyond them.

5. Data

What is collected, what it is used for, who it is provided to, and how long it is kept are set out in the Privacy Policy, which forms part of these terms and is not restated here.

One point belongs in both documents: under Standard and Upper Enterprise contracts, data collection is comprehensive. Read the Privacy Policy before you submit an inquiry.

6. Acceptable use

This section applies to every model and every delivery method, and it applies regardless of who operates the account. The following are prohibited.

• Unlawful use. Any use that is unlawful in a jurisdiction that applies to you, and any use that infringes the intellectual property, privacy, or confidentiality rights of a third party.
• Sexual content involving minors. Generating, requesting, or refining sexual content involving minors. Also prohibited: intimate imagery of any person produced or distributed without that person's consent.
• Harassment and impersonation. Targeted harassment of an individual or a group, and impersonation of a real person or organisation intended to deceive.
• Fraud. Generating material designed to defraud — fake identity documents, forged records, and fraudulent financial instruments among them.
• Weapons. Developing or refining weapons, including chemical, biological, radiological, and nuclear capability.
• Determinations without human review. Operating critical infrastructure, or making medical, legal, or financial determinations about identified individuals, without qualified human review of the output before it takes effect.
• Surveillance and scoring. Mass surveillance, and social scoring of individuals.
• Circumvention. Evading or degrading the safety monitoring described in the Privacy Policy, attempting to extract model weights, and otherwise reverse-engineering the service.

Security research

Advanced vulnerability assessment and red-team capability is restricted to Zero-Natural 3.2-Nova. It may be directed only at systems for which you hold documented, current authorisation from the system owner, and only within the scope that authorisation defines — the systems it names, the techniques it permits, and the period it covers.

Desktop control

Where your agreement includes full desktop control, you grant the permission and you control it. You are responsible for what the model is given access to — the machines, accounts, files, and credentials placed within its reach — and for what is done with that access.

Scope credentials and environments to the work at hand, and keep systems that are not part of that work out of reach.

7. Suspension

Breach of section 6 may result in immediate suspension of access, without prior notice and without refund of any amount paid. Suspension may be applied to a user, to an organisation, or to a single delivery method, and may precede any discussion of the breach. Nothing here limits the termination rights set out in your agreement.

8. Availability

No commitment as to the availability or performance of the service is made on this website, and nothing on it should be read as one. Any such commitment exists only where it is written into the signed agreement.

This website, and the inquiry form on it, may be changed, interrupted, or withdrawn at any time.

9. Intellectual property

The content of this website — its text, layout, and graphics, together with the Zero-Natural name, logo, and model names — belongs to Team Zero-Natural Co. Nothing on the site transfers or licenses any right in it beyond ordinary reading and quotation with attribution.

Rights in material submitted to the service, and in material the service produces, are governed by the signed agreement rather than by these terms.

10. Disclaimers and limitation of liability

Model outputs may be inaccurate, incomplete, or unsuited to the purpose you have in mind. They are drafts rather than determinations, and they require review by a competent person before they are relied on — without exception where a decision affects health, safety, legal standing, finances, or the rights of an identified individual.

This website is provided as is and as available, without warranty of any kind, express or implied. To the fullest extent permitted by law, Team Zero-Natural Co. is not liable for loss arising from use of this website or from reliance on its content. Liability in connection with the service is dealt with in the signed agreement.

11. Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Singapore. Disputes are to be resolved in Singapore.

12. Contact

Questions about these terms should be sent to info@zero-natural.com. It is the only address at which correspondence about these terms is accepted.